Lesson 1: Understand Today’s Student Journey

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Conversational Marketing for Higher Education eCourse

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Session 1: What is Conversational Marketing?

  • Lesson 1: An intro to the course
  • Lesson 2: Conversational Marketing : A Framework That Aligns With How People Buy
  • Lesson 3: How Conversational Marketing Applies to Higher Ed

Session 2: Why Conversational Marketing Works for Higher Ed Student Recruitment

  • Lesson 1: Why You Don’t Just Need a Prettier Website
  • Lesson 2: How Conversational Marketing Reduces Friction in the Student Journey
  • Lesson 3: Examples of Conversational Marketing Playbooks
  • Lesson 4: How Conversational Marketing Fits into Your School’s Strategic Enrollment Marketing Plan

Session 3: How to Create a Conversational Marketing Strategy for Your School

  • Lesson 1: Understand Today’s Student Journey
  • Lesson 2: How to Start Crafting Your Conversational Marketing Strategy
  • Lesson 3: A Guide to Creating Conversational Marketing Playbooks

Session 4: The Technology Stack You Need to Do Conversational Marketing

  • Lesson 1: What Platforms and Tools do You Need for Conversational Marketing
  • Lesson 2: How Conversational Marketing Technology Connects to Your CRM and SIS
  • Lesson 3: What Insights Can You Learn with an Integrated Tech Stack?

Session 5: How to Craft Conversational Messages — A Collaborating Brainstorm and Branding Exercise

  • Lesson 1: How to Make Your Communications More Conversational
  • Lesson 2: How to Make Your Chatbots Fun — And Why You Should
  • Lesson 3: How to Make Your Texts Stand Out
  • Lesson 4: How to Write Emails That Get Opened

Session 6:

  • Closing Remarks