Lesson 1: An intro to the course

The way that students discover, research, consider, and apply to college is dramatically changing. Gone are the days when the journey to enrollment was linear and could be controlled more or less by the institution.


In a world full of immense choice, the student has more power to customize their journey to enrollment today than ever before. This e-course is designed to help empower you with the context, strategies, and tactics for how to implement Conversational Marketing  into your school’s overarching marketing strategy.

Conversational Marketing for Higher Education eCourse

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Session 1: What is Conversational Marketing?

  • Lesson 1: An intro to the course
  • Lesson 2: Conversational Marketing : A Framework That Aligns With How People Buy
  • Lesson 3: How Conversational Marketing Applies to Higher Ed

Session 2: Why Conversational Marketing Works for Higher Ed Student Recruitment

  • Lesson 1: Why You Don’t Just Need a Prettier Website
  • Lesson 2: How Conversational Marketing Reduces Friction in the Student Journey
  • Lesson 3: Examples of Conversational Marketing Playbooks
  • Lesson 4: How Conversational Marketing Fits into Your School’s Strategic Enrollment Marketing Plan

Session 3: How to Create a Conversational Marketing Strategy for Your School

  • Lesson 1: Understand Today’s Student Journey
  • Lesson 2: How to Start Crafting Your Conversational Marketing Strategy
  • Lesson 3: A Guide to Creating Conversational Marketing Playbooks

Session 4: The Technology Stack You Need to Do Conversational Marketing

  • Lesson 1: What Platforms and Tools do You Need for Conversational Marketing
  • Lesson 2: How Conversational Marketing Technology Connects to Your CRM and SIS
  • Lesson 3: What Insights Can You Learn with an Integrated Tech Stack?

Session 5: How to Craft Conversational Messages — A Collaborating Brainstorm and Branding Exercise

  • Lesson 1: How to Make Your Communications More Conversational
  • Lesson 2: How to Make Your Chatbots Fun — And Why You Should
  • Lesson 3: How to Make Your Texts Stand Out
  • Lesson 4: How to Write Emails That Get Opened

Session 6:

  • Closing Remarks